Refund policy

Return & Refund Policy – Trotman Trading & Subsidiary Bricklet

At Trotman Trading and our subsidiary Bricklet, customer satisfaction is important to us. We are committed to providing quality products and reliable service. Please review our Return and Refund Policy below.

Returns

Returns are accepted only for items that are defective, damaged upon delivery, or if the incorrect item was received.

To request a return, customers must contact us within 24–48 hours of receiving their order with clear photos and proof of purchase. Requests made after this period may not be eligible for return.

Items must be:

Unused and in their original condition
In original packaging
Accompanied by proof of purchase or order confirmation

We do not accept returns for:

Change of mind after purchase
Incorrect orders placed by the customer
Items damaged due to misuse or improper handling
Clearance, sale, or special-order items unless proven defective

Refunds

Once the returned item has been inspected and approved, refunds will be processed based on the original payment method.

Online payments: Refunds will be processed back to the original payment source where applicable
Cash on Delivery (COD), LINX, or card on delivery: Refunds may be issued via bank transfer or store credit, depending on the situation

Please allow 3–7 business days for refund processing after approval.